Privacy policy

Last Updated: July 11, 2026

Welcome to Zenrola (the "Site", "we", "us", or "our"). This Privacy Policy describes how Zenrola, an independent e-commerce brand operated by Lakshya Kashyap as a Sole Proprietor in India, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zenrola.com.

By using our Site, you agree to the collection and use of information in accordance with this policy.

📝 TL;DR (Too Long; Didn't Read) — The Friendly Summary

We know legal text is complicated, so here is the honest truth about how we run Zenrola in plain English:

  • We only collect what we need: Just your name, address, email, and phone number so we can ship your clothing orders.

  • We never see your bank details: When you pay via UPI or Card, a secure third-party gateway handles it. We never store or see your financial passwords or numbers.

  • We don't sell your data: Your details are only shared with companies that help us run our shop and delivery networks to bring packages to your door.

  • You are in control: If you want us to delete your account or stop sending you updates, just ask.

For the official, loophole-free rules required by Indian law, please read the full sections below.

1. Personal Information We Collect

We only collect personal data that is strictly necessary to fulfill your clothing orders and provide a seamless shopping experience:

  • Customer Contact & Delivery Data: Your name, shipping address, billing address, phone number, and email address.

  • Order & Transaction History: Details about the items you browse, add to your cart, or purchase, alongside your selected method of payment.

  • Device and Usage Information: When you access Zenrola, we automatically collect details about your device, including your IP address, browser type, and how you interact with our Site via standard Shopify cookies and analytics tools.

2. Legal Basis and Purpose for Processing Data

Under the Indian Digital Personal Data Protection (DPDP) Act, we process your digital personal information based on your explicit consent and for specified, legitimate purposes:

  • Order Fulfillment: To process payments, organize shipping with domestic courier partners, handle returns/exchanges, and send you order confirmations.

  • Customer Support: To answer your product queries, handle sizing exchanges, or resolve shipment delays.

  • Marketing Communication: If you explicitly opt-in, we may send you occasional text messages, emails, or WhatsApp updates regarding new clothing drops or sales. You can opt out at any time.

3. Sharing Personal Information with Third Parties

We do not sell your personal data. We share your information only with trusted service providers necessary to run our online clothing store:

  • Platform Provider: We host our store on Shopify Inc., which provides the e-commerce framework that securely powers our digital store.

  • Payment Infrastructure: We utilize secure, external Indian payment gateways to process transactions. Your sensitive banking, card, or UPI details are handled entirely by these compliant partners; Zenrola does not view or store your financial data.

  • Logistics and Shipping Partners: We share your name, delivery address, and phone number with Indian courier networks solely to transport and deliver your packages.

4. Minor's Privacy (Under 18 Shield)

In strict compliance with Section 9 of the DPDP Act, Zenrola does not knowingly collect personal information from, profile, or target advertisements to individuals under the age of 18 years.

  • User Responsibility: Zenrola operates as a general audience clothing brand and relies on user-affirmative age declaration at account creation and checkout.

  • Safe Harbor Clause: If a minor falsifies their age to bypass our system, our technical infrastructure processes data under the good-faith assumption of adult consent.

  • Erasure Protocol: Upon verification or direct notification by a parent or legal guardian at hello@zenrola.com, any profile created by an underage minor will be permanently expunged from our database immediately. Users can fully control tracking pixels by managing their choices on our customer privacy cookie banner.

5. Data Retention

We adhere to the principle of "Purpose Limitation." We retain your personal data only for as long as necessary to complete your transactions, accommodate standard returns, or fulfill obligations under applicable Indian fiscal and tax laws. When no longer required, your data is securely deleted or anonymized.

6. Your Rights as a Data Principal

If you reside in India, you are recognized as a "Data Principal" under the DPDP Act and hold specific statutory rights over your personal data:

  • Right to Access: You can request a summary of the personal data we hold about you.

  • Right to Correction & Erasure: You can ask us to update inaccurate records or permanently delete your data once an order and its return window have concluded.

  • Right to Withdraw Consent: You can withdraw your consent for promotional messages at any time by clicking "Unsubscribe" or contacting customer support.

7. Grievance Redressal Mechanism

If you have any questions, concerns, or legitimate complaints regarding how your data is handled, you may contact the founder directly. In accordance with the Information Technology Act and the DPDP Act, our designated point of contact for data disputes is:

  • Grievance Officer: Lakshya Kashyap

  • Designation: Founder & Proprietor, Zenrola

  • Email Contact: hello@zenrola.com

  • Physical Address: U -13, Budh Vihar Phase 1, Delhi - 110086, India

8. Operational and Legal Protocols for Grievances:

  • Address Notice Protection: The physical address listed above is provided strictly to fulfill mandatory e-commerce transparency laws and receive formal, statutory legal notices via registered post. Because this is an operating proprietorship space, any unauthorized physical dropping-by, unsolicited personal visits, or non-statutory intimidation attempts by malicious actors will be treated as civil harassment and immediately escalated to local law enforcement authorities.